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Title
Text copied to clipboard!Engagement Manager
Description
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We are looking for an experienced and dynamic Engagement Manager to join our team and lead the successful delivery of client engagements. The Engagement Manager will serve as the primary point of contact for clients, ensuring that projects are delivered on time, within scope, and aligned with client expectations. This role requires a strategic thinker with excellent communication skills, a strong understanding of project management methodologies, and the ability to build and maintain strong client relationships.
As an Engagement Manager, you will be responsible for managing multiple client engagements simultaneously, coordinating cross-functional teams, and ensuring that all aspects of the project lifecycle are executed effectively. You will work closely with internal stakeholders, including sales, product, and technical teams, to ensure that client needs are understood and met. Your ability to anticipate challenges, mitigate risks, and drive continuous improvement will be critical to your success in this role.
The ideal candidate will have a proven track record of managing complex projects, excellent interpersonal skills, and a passion for delivering exceptional client experiences. You should be comfortable working in a fast-paced environment and adept at balancing competing priorities. A background in consulting, technology, or professional services is highly desirable.
Key responsibilities include managing project timelines and budgets, facilitating client meetings and presentations, identifying opportunities for account growth, and ensuring high levels of client satisfaction. You will also be expected to mentor junior team members and contribute to the development of best practices and process improvements.
This is an exciting opportunity for a motivated professional to play a key role in driving client success and contributing to the growth of our organization. If you are a results-oriented leader with a passion for client service and project excellence, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage end-to-end client engagements and project delivery
- Serve as the primary point of contact for clients
- Coordinate cross-functional teams to meet project goals
- Develop and maintain project plans, timelines, and budgets
- Facilitate client meetings, presentations, and status updates
- Identify and mitigate project risks and issues
- Ensure high levels of client satisfaction and retention
- Collaborate with sales and product teams to align solutions with client needs
- Drive continuous improvement in engagement processes
- Mentor and support junior team members
Requirements
Text copied to clipboard!- Bachelor’s degree in business, management, or related field
- 5+ years of experience in client-facing project management roles
- Strong understanding of project management methodologies
- Excellent communication and interpersonal skills
- Proven ability to manage multiple projects simultaneously
- Experience working in consulting, technology, or professional services
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in project management tools and software
- PMP or similar certification is a plus
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing client engagements?
- How do you handle competing priorities across multiple projects?
- What project management methodologies are you most familiar with?
- How do you ensure client satisfaction throughout a project?
- Describe a time when you had to resolve a conflict within a project team.
- What tools do you use to manage project timelines and deliverables?
- How do you identify opportunities for account growth?
- Have you worked in a consulting or professional services environment before?
- What strategies do you use to mitigate project risks?
- How do you mentor and support junior team members?
